‘ENSURE TIMELY REDRESSAL OF GRIEVANCES’, SPL DGP AS RAI DIRECTS PGD PORTAL NODAL OFFICERS
— SPL DGP AS RAI CHAIRS VIRTUAL MEETING TO REVIEW STATUS AND DISPOSAL OF COMPLAINTS ON PGD PORTAL
— ALL COMPLAINTS MUST BE UPLOADED AND PROCESSED EXCLUSIVELY THROUGH PGD PORTAL: SPL DGP AS RAI
— DEDICATED COMPLAINT HANDLING DESKS AT POLICE STATION LEVEL TO ENSURE TIMELY UPLOADING AND REDRESSAL OF GRIEVANCES
CHANDIGARH, April 17 (WISHAVWARTA);- In a move to streamline the grievance redressal mechanism and ensure transparency as per the directions of Chief Minister Bhagwant Singh Mann, Special Director General of Police (Special DGP) Traffic and Road Safety cum Public Grievances AS Rai on Friday chaired a virtual review meeting with all Nodal Officers under the Public Grievance Division (PGD).
The meeting was held to assess the current status and disposal of public complaints submitted via the PGD portal “pgd.punjabpolice.gov.in”, which serves as a dedicated platform for citizens to submit grievances related to the Punjab Police.
The development came following the directions from DGP Punjab Gaurav Yadav, who has asked the Special DGP AS Rai to chair the virtual meeting with nodal officers to take stock of pending complaints, followed by, physical visits to different field units wherein the public will be invited to resolve their grievances on the spot.
During the meeting, Special DGP AS Rai issued strict directions to all the nodal officers to ensure that all public complaints are uploaded and processed exclusively through the PGD portal. He emphasised that Nodal Officers must personally monitor complaint disposal and improve the quality of enquiry reports by addressing all allegations in a fair and reasoned manner.
“Transparency, accountability, and timely justice to complainants must remain the top priority,” said the Special DGP, while adding that all officers must be fully conversant with the PGD portal for effective grievance redressal.
To improve the standard of investigations, officers were also instructed to enhance the quality of enquiry reports by addressing all allegations in a fair and reasoned manner. It was further directed that all complaints must be disposed off within the stipulated time frame, with strict accountability fixed for any unnecessary delays.
The Special DGP also announced that dedicated complaint handling desks will be ensured at the police station level to facilitate the timely uploading and redressal of grievances.
Stressing the importance of people-centric policing, officers were specifically directed to deal with the public in a courteous and respectful manner. The Special DGP also urged officers to listen to grievances patiently and make sincere efforts toward prompt and effective resolutions.
